Date

Wed, Oct 03, 2018, 02:00 PM – Wed, Oct 03, 2018, 03:00 PM

Cost

Free

Event Host

Physician Alliance

Contact Information

Physician Alliance

Description

The Cleveland Clinic Way provides the foundation and practical tools that drive world class outcomes, innovation, and continuous improvement in this top two US medical center.

Learning objectives 

  • Understand Cleveland Clinic’s culture of “Patients First,” beyond patient-centered, and how it impacts strategy
  • Learn how transparency has improved clinical outcomes and managed challenges like safety events
  • Why transformational leadership impacts both the patient and caregiver experience
  • How to effectively hear “the voice of the caregiver” to empower and discover opportunities to improve
  • Understand how its unique culture is sustained and which metrics made the difference