DateWed, Oct 03, 2018, 02:00 PM – Wed, Oct 03, 2018, 03:00 PM
The Cleveland Clinic Way provides the foundation and practical tools that drive world class outcomes, innovation, and continuous improvement in this top two US medical center.
- Understand Cleveland Clinic’s culture of “Patients First,” beyond patient-centered, and how it impacts strategy
- Learn how transparency has improved clinical outcomes and managed challenges like safety events
- Why transformational leadership impacts both the patient and caregiver experience
- How to effectively hear “the voice of the caregiver” to empower and discover opportunities to improve
- Understand how its unique culture is sustained and which metrics made the difference