AHA Chair-elect Joanne Conroy, M.D., CEO and president of Dartmouth Health in Lebanon, N.H., opened the afternoon plenary session during Day 2 of the Summit, discussing how the unknowns of COVID-19 forced hospitals and health systems to quickly improvise and innovate. “The pandemic forced us to embrace technology, helped us build diversity, equity, inclusion and belonging programs and protocols, to address bias and racism in patient care,” Conroy said. “And it clarified our obligation to make science and evidence-based practices the rock-solid standard of care for our patients, staff and our communities.”

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