Report looks at Medicaid enrollee renewal experiences in 3 states

While the Medicaid renewal process can be easy and seamless for some individuals, for others the process may be complicated and result in confusion and termination of coverage, the Kaiser Family Foundation reports based on focus groups it conducted with enrollees in three states. The Families First Coronavirus Response Act required states to maintain continuous coverage for Medicaid enrollees during the COVID-19 public health emergency. Effective April 1 under the Consolidated Appropriations Act, states could begin terminating Medicaid enrollment for individuals no longer eligible.
 
“As unwinding continues, these enrollee experiences can help inform policy makers about opportunities to improve communication and outreach, simplify notices, provide assistance with renewals including through call centers, and help enrollees who were disenrolled regain Medicaid if eligible or transition to other coverage if no longer eligible,” the authors said.