Advancing Health Podcast
In the final episode of this Members in Action podcast series, Julia Resnick, Director of Strategic Initiatives at the AHA, is speaking with Scott Hawig, Chief…
Improving the Patient Billing Experience: MedStar Health
In episode two of this Members in Action Podcast series, Julia Resnick, Director of Strategic Initiatives at the AHA, is speaking with Stephanie Schneider, Vice President for MedStar Georgetown Medical Center, and Susan Whitecotton, Vice President of Patient Financial Services and CBO at MedStar Health about how the Maryland based health system is creating a simpler billing experience for their patients.
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Case Studies
This issue brief discusses the key challenges with the patient billing experience today, based on national surveys and consumer research, and identifies…