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Recalibrating ‘Systemness’ in a New Technology Era of Health Care
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Catching up to Consumer Expectations for Access
Organizations must rethink their approach to build customer engagement and loyalty.
What Makes Your Organization Special?
Using insights on humanizing brand experience, boards can better engage health care consumers and maintain and build trust in a post-COVID-19 world.
Top 10 Emerging Trends in Health Care for 2021: The New Normal
Continued disruption will require health care boards to adapt their governance models to adapt to the unprecedented times.
Surviving Disruption in Health Care
Health care providers must draw lessons from the core capabilities of successful companies in the internet economy.
Top 10 Trends to Watch (and Act Upon) in 2020
Continued changes in health care, both evolutionary and revolutionary, will require a steady hand and an open mind.
Top 10 Trends for 2019
Consumerism, personalized medicine, digital technology and artificial intelligence are fundamentally changing the way health care is purchased, delivered and organized.