Event Format



Thu, Feb 11, 2021, 12:00 PM – Thu, Feb 11, 2021, 01:00 PM




Sponsored Webinars

Event Host

Contact Information

Kristin Oliver


On-demand Webinar

5 Key Innovations Driving Outcomes in a Pandemic 
Baldrige Winner Adventist Health White Memorial’s Journey of Innovation through COVID-19 


Thursday, February 11, 2021  
1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific  

At the start of the COVID-19 pandemic, Adventist Health White Memorial had to swiftly act to redesign organizational capabilities and support staff to improve wellness and retention. The existing culture of innovation and improvement allowed the organization to repurpose existing technology and expand artificial intelligence capabilities to improve patient outcomes and the staff experience. 

In this webinar, Adventist Health White Memorial will share strategies and technologies leveraged to maintain and improve quality metrics and staffing wellness, addressing the challenges it faced during the pandemic. 
Adventist Health White Memorial was able to achieve these metrics by recognizing five key areas of innovations to deliver outcomes during the COVID-19 pandemic: 

  1. Shifting Culture & Infrastructure, with the goal of creating and achieving a sustained culture of constant improvement and an enduring quality program. This achievement was recognized and aptly awarded by their receipt of the distinguished Malcolm Baldrige National Quality Award.  

  1. Retooling Existing Infrastructure, to manage exposed staff, provide real-time COVID test results and provide benchmarking.   

  1. Leveraging AI/ML – KATE, providing clinically accurate real-time triage guidance to get the right patients to the right care - faster, improving triage accuracy, sepsis bundle compliance improvement and reducing risk. 

  1. Staff Support & Wellness, fostering resilience and ensuring caregiver mental health and wellbeing. 

  1. Community Engagement, co-creating innovative community relationships to develop infrastructure and deliver programs allowing us to move upstream to well-being and resilience. 


Attendees Will Learn: 

  • The key activities required to build and sustain a culture of innovation.  

  • How to design organizational capabilities to react appropriately during unprecedented emergent situations.  

  • How to engage and support staff in order to improve wellness and retention.  

  • To recognize the emerging role artificial intelligence and machine learning serves in health care operations and excellence.  


Mara C. Bryant 
Operations Executive 
Adventist Health White Memorial 
Los Angeles, Calif. 
Al Faber 
Baldrige Foundation 
Washington, D.C. 



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