Event Format



Wed, Aug 12, 2020, 01:00 PM – Wed, Aug 12, 2020, 02:00 PM




Webinar Recordings

Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members


August 12, 2020

Health care is a complex fast paced environment where process and human error occur despite the best intentions of well-trained clinicians. Just culture moves the pendulum for dealing with errors in health care back to the middle, where both the organization and its people are held accountable for their actions. With a just culture, the focus shifts from error and outcomes to system design and behavioral choices. In this webinar presented by Tonya Martino, RN, BSN, ND, University of Washington Medicine – WISH, and Ross Ehrmantraut, RN, viewers are given a high level overview of what a just culture is, and our presenters share a crosswalk discussion of how TeamSTEPPS, high reliability, and just culture are not exclusive of each other.

Learning Objectives:

  • Discuss the components and impact of a just culture
  • Differentiate human error, at-risk behavior and reckless behavior
  • Understand how TeamSTEPPS and high reliability organization concepts can help foster a just culture


  • Tonya Martino, RN, BSN, ND
    Clinical Director of Team Performance, University of Washington Medicine – WISH
  • Ross Ehrmantraut, RN
    Consultant, Ross Ehrmantraut Consulting

Download the slides