Event Format



Tue, Nov 19, 2019, 11:00 AM – Tue, Nov 19, 2019, 12:00 PM



Event Host

American Hospital Association

Contact Information

AHA Team Training


In the current health care climate, challenges continue to increase while resources continue to dwindle. When standards aren’t met or conflict ensues within the team due to performance issues among staff, it is unrealistic and undesirable to simply dispense with the low performer. The better option is to learn how to successfully coach the low performer into a place of success in order to preserve team synergy.

Join us Tuesday, November 19 at 12:00 pm ET to hear Jan Brauer, RN, BSN, MA and Rhonda Fischer, RN, BSN, CEN discuss the importance of engaging every staff member, including the low performer or late adopter, in preserving the team dynamic, a critical factor driving both staff satisfaction and patient safety. They will lead participants through a powerful 5-step process (the 5R’s) to utilize when addressing the struggling team member. Participants will walk away with key concepts such as: the power of the question, how to address performance issues while affirming personal value, and the importance of readjusting leadership approaches to engage the next generation of team members.