Engaging Your Workforce
Recent data from Press Ganey, reflecting input from over 1.4 million health care employees, reveals that after an initial post-pandemic rebound, health care employee engagement declined slightly in 2024 — a decrease of 0.02 on a 5-point scale. This downward trend cut across nearly all roles with the steepest declines observed among physicians and advanced practice providers, whose scores fell by 0.06 and 0.08, respectively.
So, what’s driving this downturn after last year’s positive momentum?
To explore this question, the AHA and Press Ganey partnered with leaders from seven health care systems — including chief human resource officers, chief nursing officers and chief medical officers — to gain insight into their employee and physician experience strategies. Our aim was to better understand the challenges they are facing and the tactics they’re using to overcome them, and then create resources leaders can use to engage their health care workforce.
In Practice: Workforce Workbooks for Employee Engagement
Accountability — the process of ensuring that individuals, teams and leaders are responsible for their actions, performance and contributions toward organizational goals — is a cornerstone of organizational success. This guide will walk you through the fundamentals of accountability and how to create a culture in which all levels of the organization understand what is expected of them and are motivated to take ownership of their work.
AHA Blogs in Partnership with Press Ganey
7 Tactics for Successfully Driving Health Care Team Engagement
This blog discusses seven tactics from health care system leaders to balance the demands of delivering personalized, high-quality care with the urgent need to support a stretched and often overwhelmed workforce.
Current Employee Experience Trends in Health Care
In this blog, Chris DeRienzo, M.D., the AHA’s senior vice president and chief physician executive, and Nell Buhlman, chief administrative officer and head of strategy at Press Ganey, reflect on four challenges to driving employee and physician experience.
Advancing Health Podcasts
Podcast: Workforce Culture is the Key to Patient Outcomes
What if the key to transforming patient experience starts with your workforce? In this conversation, Nell Buhlman and Chris DeRienzo, M.D. explore the data-backed connection between employee engagement and patient outcomes. Using real-world examples — from transformation teams to leadership engagement — the conversation highlights how intentional culture building translates to measurable gains in safety, trust and patient satisfaction.
