Cedars-Sinai’s AI tool offers 24/7 patient support, shows promising results
Cedars-Sinai Health System
Los Angeles, Calif.
Like many health systems, Cedars-Sinai in Los Angeles found itself facing access and administrative challenges — long wait times for patients, time-consuming paperwork for doctors. To address these concerns, they launched an artificial intelligence-powered virtual platform called Cedars-Sinai Connect which, according to a recent study, showed positive results when compared to traditional physician recommendations.
CS Connect, developed in partnership with K-Health and launched in 2023, enables patients to access health care support 24/7 through a mobile app or website. The system uses chat-based symptom intake and patient records to recommend treatments, which physicians review and approve. It can even prompt patients to upload photos of physical symptoms like rashes. This approach streamlines the diagnostic process and frees up physicians to focus less on patient intake and more on care decisions.
A 2025 study found that CS Connect’s recommendations were often rated higher in quality than those from physicians: 77% of AI recommendations were rated as optimal, while 67% of physicians' decisions were rated optimal. According to Caroline Goldzweig, chief medical officer of Cedars-Sinai Medical Network, the study suggests that CS Connect tends to be more guideline-focused, while physicians can adapt medical guidelines based on the nuance of a patient's individual case. The study, however, only examined a few medical conditions.
Since its launch, over 42,000 patients have used CS Connect. Cedars-Sinai is currently expanding the tool to include remote monitoring for chronic illnesses and increased integration between virtual and in-person care, aiming to make health care more efficient and personalized.