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When Health Care Is Hard to Navigate: Designing Patient Care Navigation

Even the most experienced health care leaders can feel lost as patients. In this conversation, Ji Im, system senior director of community and population health at CommonSpirit Health, explores why seamless navigation, community partnerships and human connection are essential to reducing friction and improving the health care experience.
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Public

Under Threat: Stopping Violence Against Health Care Workers

Health care professionals dedicate their lives to healing others, yet are among the most at risk for workplace violence.