Streamling GI Procedures

The Problem

Advocate Christ Medical Center's space in the admittance bay area and resource usage was unable to meet the increase in demand. An average GI patient experienced 70 minutes of total wait time, with 19 minutes of this wait time occurring in the procedure room. Only 24 percent of GI patient procedures start on time, which contributes 80 percent of GI patients' length of stay pushed to 3h 35m, with an average of 3h 6m. Patients do not see their physician for the procedure for an average of 1h 32m.

The Solution

A multi-disciplinary, cross functional team, including physicians and nurses, strategically planned a new vision for the GI Lab, while relying on front-line associates to develop the solutions to achieve the desired state. Lean methodologies were taught and deployed, resulting in improvement to operational efficiencies. These teams built a new process based on a pull versus push system and incorporated regular reviews for continuous improvement.

Read the PDF for the results