Event Format



Wed, May 09, 2018, 12:00 PM – Wed, May 09, 2018, 01:00 PM




Webinar Recordings

Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members


May 9, 2018

Are you embarking on a TeamSTEPPS implementation to improve teamwork, communication and safety culture? Afraid of overwhelming an already overly taxed team with yet another initiative? Learn how Duke Raleigh, a community hospital undergoing rapid organizational change, gauged departmental readiness for TeamSTEPPS training and successfully used personal resilience-enhancing activities to positively combat staff burnout. This webinar provides an opportunity to participate in a resilience activity you can use to engage your team. The presenters on this webinar will be Tammi Hicks, DNP, RN, CEN, NE-BC and Melissa Sullivan, MHA, BSN, RN, Duke Raleigh Hospital.

Learning Objectives:

  • Describe the implementation plan utilized for this TeamSTEPPS project
  • Discuss techniques to enhance resilience prior to implementing TeamSTEPPS
  • Discuss the project outcomes and the impact on the elements of the safety culture


  • Melissa Sullivan, MHA, BSN, RN
    Duke Raleigh Hospital
  • Tammi Hicks, DNP, RN, CEN, NE-BC
    Duke Raleigh Hospital

Download the slides