On this episode, I talk with Mikelle Moore, senior vice president and chief community health officer at Intermountain Healthcare, based in Salt Lake City, Utah.

Mikelle and I discuss the different roles that hospitals and health systems can take in advancing community health — including as leader, convener and participant — and the importance of listening and building trust in every interaction with the community. Intermountain views community health improvement as a journey, and Mikelle talks about key performance indicators and other metrics that the health system uses — at all levels of the organization — to measure progress to improve health care access and quality, the patient experience, health equity and more.

Mikelle also describes how Intermountain is tackling “some issues that take decades to solve.” This work includes addressing social determinants of health, improving mental health and well-being, and increasing access to primary care.

I hope you find these conversations thought provoking and useful. Look for them once a month as part of the Chair File.


Watch the episode here.


Listen to the podcast on SoundCloud.

Related News Articles

Chairperson's File
The AHA has long believed that tackling health disparities and promoting diversity within health care leadership are critical to ensuring high-quality care for…
Blog
It’s been a tough two-and-a-half years. Many hospitals and health systems are struggling to ensure the safety of their staff, get the right supplies and find…
Headline
Joy Lewis, AHA senior vice president of health equity strategies and executive director of its Institute for Diversity and Health Equity, yesterday moderated a…
Headline
Department of Health and Human Services’ Assistant Secretary for Health Admiral Rachel Levine, M.D., who leads the department’s Office of Climate Change and…
Headline
AHA member hospitals have free access to the Health Equity Roadmap, a national initiative to drive improvement in health care outcomes, health equity,…
Blog
The United States has the highest maternal mortality rate among developed nations. The health and well-being of women on their maternal journey – before,…