Addressing the National Quality Forum annual conference today in Washington, D.C., Nancy Agee, president and CEO of Carilion Clinic in Roanoke, VA, and 2018 chair of the AHA Board of Trustees, highlighted the importance of a “culture of caring” and curiosity to “a high-quality, highly reliable organization,” sharing examples from her organization’s “never ending” journey to improve quality and patient safety. “There is nothing more important than providing those we serve a safe, highly reliable, quality experience,” Agee said. “Patients put their trust in us – and do so at the most vulnerable moments in their lives – our singular purpose must be high-quality, highly reliable, compassionate care.” While quality measurement holds “tremendous potential” for improving quality, “excessive measurement is costly and wasteful, and poorly designed measures can impact caregivers’ practice in ways that negatively affect our patients,” Agee said. “At Carilion, we have 15 full-time employees dedicated to external reporting at more than $1.5 million in salary…And then we have dozens of staff on our analytics and process improvement teams. Like our colleagues at NQF, we would like to see more patient-centered outcome measures.”

Related News Articles

Headline
Hartford HealthCare in Hartford, Conn., will receive the 2025 AHA Quest for Quality Prize as a result of their sweeping transformation over the past decade —…
Headline
A Q&A in the July edition of AHA Trustee Insights features leaders from Winchester Hospital in Massachusetts discussing the importance of board members…
Headline
To help hospitals across the country improve sepsis care, the Centers for Disease Control and Prevention created the Hospital Sepsis Program Core Elements,…
Headline
Fairview Health Services, a Minneapolis-based nonprofit health system of 10 hospitals and medical centers serving the greater Twin Cities metro area and north-…
Headline
The Rural Hospital Excellence in Innovation Award honors rural hospitals that are leading the way in innovative, sustainable and community-centered care. If…
Headline
AHA’s Circle of Life Award celebrates innovation in palliative and end-of-life care and seeks to provide best practices and models for the field. Programs and…