Addressing the National Quality Forum annual conference today in Washington, D.C., Nancy Agee, president and CEO of Carilion Clinic in Roanoke, VA, and 2018 chair of the AHA Board of Trustees, highlighted the importance of a “culture of caring” and curiosity to “a high-quality, highly reliable organization,” sharing examples from her organization’s “never ending” journey to improve quality and patient safety. “There is nothing more important than providing those we serve a safe, highly reliable, quality experience,” Agee said. “Patients put their trust in us – and do so at the most vulnerable moments in their lives – our singular purpose must be high-quality, highly reliable, compassionate care.” While quality measurement holds “tremendous potential” for improving quality, “excessive measurement is costly and wasteful, and poorly designed measures can impact caregivers’ practice in ways that negatively affect our patients,” Agee said. “At Carilion, we have 15 full-time employees dedicated to external reporting at more than $1.5 million in salary…And then we have dozens of staff on our analytics and process improvement teams. Like our colleagues at NQF, we would like to see more patient-centered outcome measures.”

Related News Articles

Headline
An estimated 23 percent of outpatient antibiotic prescriptions filled by privately insured children and non-elderly adults in the United States in 2016 were…
Insights and Analysis
Also in this weekly roundup of health-related news: treatment options scarce as meth deaths flare; app makes donating blood easier
Headline
Commenting today on the Medicare Payment Advisory Commission’s draft recommendations for 2020, AHA said it supports the recommendation to provide current law…
Headline
Hospitals and health systems may apply through Feb. 19 for the 2019 AHA Equity of Care Award, which recognizes organizations participating in the AHA's #…
Insights and Analysis
At last month’s AHA Executive Forum, Kimberlydawn Wisdom, M.D., senior vice president of community health and equity and chief wellness and diversity officer…
Headline
Derrick Jones, CEO of Lovelace Rehabilitation Hospital in Albuquerque, N.M., will serve as 2019 chair of the AHA's Section for Long-Term Care and…