Addressing the National Quality Forum annual conference today in Washington, D.C., Nancy Agee, president and CEO of Carilion Clinic in Roanoke, VA, and 2018 chair of the AHA Board of Trustees, highlighted the importance of a “culture of caring” and curiosity to “a high-quality, highly reliable organization,” sharing examples from her organization’s “never ending” journey to improve quality and patient safety. “There is nothing more important than providing those we serve a safe, highly reliable, quality experience,” Agee said. “Patients put their trust in us – and do so at the most vulnerable moments in their lives – our singular purpose must be high-quality, highly reliable, compassionate care.” While quality measurement holds “tremendous potential” for improving quality, “excessive measurement is costly and wasteful, and poorly designed measures can impact caregivers’ practice in ways that negatively affect our patients,” Agee said. “At Carilion, we have 15 full-time employees dedicated to external reporting at more than $1.5 million in salary…And then we have dozens of staff on our analytics and process improvement teams. Like our colleagues at NQF, we would like to see more patient-centered outcome measures.”

Related News Articles

Headline
The AHA Living Learning Network is launching the Quality Exchange, a virtual collaborative for health care quality and patient safety professionals at…
Headline
The U.S. District Court for the Eastern District of Texas March 31 ruled that the Food and Drug Administration does not have the authority to regulate…
Headline
As part of the AHA's Patient Safety Initiative, a dedicated webpage features case studies showing how hospitals and health systems across the nation are…
Blog
Public
During World War II, the U.S. Army Air Corps depended on its B-17 bombers to inflict incredible damage against the Axis powers in Europe. These “Flying…
Headline
Mindy Estes, M.D., former CEO of Saint Luke’s Health System and former AHA board chair, and Nancy Howell Agee, CEO emeritus of Carilion Clinic and former AHA…
Headline
Americans' assessments of their mental and physical health are the least positive they have been in the history of Gallup’s 24-year poll on the subject, with…