The Federal Communications Commission today adopted rules establishing 988 as the nationwide phone number to connect people experiencing mental health crises to the National Suicide Prevention Lifeline, a network of 163 crisis centers that last year answered more than 2.2 million calls and 100,000 online chats. Under the new rules, telecommunications carriers and one-way Voice over Internet Protocol service providers must direct 988 calls to the existing hotline, 1-800-273-TALK (8255), by July 16, 2022. The current lifeline and online chats will stay available during and after the transition.

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