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The medical center experienced a 115 percent increase in behavioral health (BH) patients presenting in the ED when the state hospital and two other local hospitals closed their BH units. In 2008, a separate BH area in the ED was developed to create a soothing and safe environment for these patients…
According to Leapfrog survey results, the hospital's rate of elective deliveries prior to 39 weeks gestation was higher than the national target. In 2009, the hospital's rate of elective deliveries prior to 39 weeks gestation was 25 percent or 78 out of 312 patients. In 2010, it was 10 percent or…
Preoperative/procedure testing for surgical, cardiac catheterization and scheduled C-section patients by the Admission Testing Center (ATC) was taking 2.25 hours on average (and up to four hours) to complete, creating significant patient and nursing dissatisfaction. A four day Lean Kaizen event…
Emergency department overcrowding has created patient throughput challenges with 2012 volume already exceeding budget. Left without being seen rates have been above the 2 percent Premier national benchmark. Time-to-provider minutes also were higher than desired, contributing to the LWBS rate of 3.6…
The traditional behavioral health access model of calling for an appointment which is subsequently scheduled two to three weeks later, leads to prolonged wait times for clients thereby decreasing treatment compliance, staff productivity and population health and increasing organizational and…
The chair files highlight stories of hospitals and health systems that are implementing innovative practices and streamlined processes to improve the quality of health care for patients in their communities. We encourage you to submit your hospital, health system or association's story to hpoe@aha.…
In December 2009, the medical center embarked on a little known and practiced procedure in the United States: transradial catheterization. As growing scientific evidence about the safety and efficacy of this approach became more apparent, the medical center determined a course of action should be…
The AHA's Committee on Research developed the report, 'Engaging Health Care Users: A Framework for Healthy Individuals and Communities.' This webinar discussed the findings and recommendations of the report.