Sep 11, 2019
On this AHA Advancing Health podcast, Nancy Foster, AHA vice president of quality and safety policy, moderates a discussion on the need for an update to the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
Jul 25, 2019
The patient experience survey required by the Centers for Medicare…
Jul 25, 2019
Today, five major hospital associations released Modernizing
Jul 24, 2019
We found that PELs strongly support patient experience measurement and its use as an indicator of quality. However, there is wide consensus among PELs on the need to modernize the HCAHPS survey to reflect the changes in health care delivery and information technology and the shift in patient…