This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a 5-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
The American Hospital Association (AHA) has taken on the goal of eliminating maternal mortality and reducing severe morbidity through our Better He
Health care organizations strive to advance the health of their communities every day. Addressing health equity improves the quality of care.
AHA’s The Value Initiative and Section for Psychiatric & Substance Abuse Services are hosting a virtual workshop series exploring how hospitals
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The need for a strong behavioral health care workforce is more important than ever. The AHA is working to strengthen this important area of health care and…
Health care is changing rapidly. The rise of consumerism, the digital economy, precision medicine, predictive analytics, artificial intelligence, new high-tech…
Long-term care hospitals (LTCHs) serve a critical role within the Medicare program by treating the sickest patients who need extended hospital stays. This…