A Leadership Resource for Patient and Family Engagement Strategies

This resource gives hospital and health system leaders concrete, practical steps grounded on evidence-based research to improve patient and family engagement in their organizations by:

• assessing how well the organization is doing;
• identifying processes and systems to support patient engagement;
• ensuring staff obtain training for effectively using these systems and processes;
• intervening to overcome specific obstacles that may emerge; and
• monitoring progress toward achieving patient and family engagement goals.

Engaging patients and families is a critical strategy to improving care. The AHA report 'Engaging Health Care Users: A Framework for Healthy Individuals and Communities' includes an excellent summary of the research supporting patient engagement and a description of proven methods and tools for successfully engaging patients and families.

For a power point presentation of this guide, click here.