Redesign of the Patient Care Model Across the Continuum to Improve Patient Flow

In 2008, a project was underway to renovate Southampton Hospital's emergency department (upgrading from 14 beds to 21 beds) and centralize all emergency department care. While renovations were in progress, the organization concentrated on the patient outcome. The chief executive officer convened an interdisciplinary team to improve the patient experience in the emergency department whether the patient was treated, released or admitted.