Making Health Care Accessible Via a Volunteer Driven Transportation Program

Using a Community Needs Assessment, Morris Hospital, which serves 18 rural communities, identified the need for a free patient transportation service for health care appointments. The program, developed through a Plan-Do-Study-Act approach, has provided 140,000 rides since its inception.

Read the whole case study below (click 'view item').

This case study is part of the Illinois Hospital Association's annual quality awards. Each year, IHA recognizes and celebrates the achievements of Illinois hospitals in continually improving and transforming health care in the state. These hospitals are improving health by striving to achieve the Triple Aim--improving the patient experience of care (including quality and satisfaction); improving the health of populations; and reducing the per capita cost of health care.

Award recipients achieve measurable and meaningful progress in providing care that is:

• Safe
• Timely
• Effective
• Efficient
• Equitable
• Patient-centered

(The Institute of Medicine's six aims for improvement.)