A bibliographic listing of recently published material related to patient centeredness.
Updated on November 27, 2017
Links to full-text articles are provided where available.
For information on obtaining print copies of articles, please call the AHA Resource Center at (312) 422-2050.
Fisher, K. and others. (2017, Aug.). We want to know: Eliciting hospitalized patients' perspectives on breakdowns in care. Journal of Hospital Medicine. 12(8):1-7. Retrieved from: http://www.journalofhospitalmedicine.com/sites/default/files/Document/August-2017/fisher_0817.pdf
(2017, May 5). Value of patient experience. Chicago: Deloitte. Retrieved from: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/life-sciences-health-care/us-value-patient-experience-050517.pdf
Whitman, E. (2017, Jan. 28). The next frontier in quality care measurement: How patients feel. Modern Healthcare. Retrieved from: https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=2&cad=rja&uact=8&ved=0ahUKEwjo8MKzo-rRAhVFzFQKHdSXDLkQFggfMAE&url=http%3A%2F%2Fwww.modernhealthcare.com%2Farticle%2F20170128%2FMAGAZINE%2F301289940&usg=AFQjCNHMfAu7-aa3Wlyo8BC4p7UlByxyRg&bvm=bv.145822982,d.amc
(2017). Integrating the Patient and Caregiver Voice into Serious Illness Care: Proceedings of a Workshop (2017). Chapter: Front Matter. Washington: The National Academies of Sciences, Engineering, and Medicine. Retrieved from: https://www.nap.edu/catalog/24802/integrating-the-patient-and-caregiver-voice-into-serious-illness-care
(2017). Patient Engagement Driving Behavior Change for Better Health. NEJM Catalyst. Retrieved from: http://join.catalyst.nejm.org/download/patient-engagement-collection
Volpp, K., and Mohta, N. (2016, Sept. 8). Patient engagement survey: Far to go to meaningful participation. North England Journal of Medicine. Retrieved from: http://catalyst.nejm.org/patient-engagement-initiatives-survey-meaningful-participation/
Luthra, S. (2016, Sept. 2). Attending To The 'Human Element' Is Key To Keeping Patients Healthy. Kaiser Health News. Retrieved from: http://khn.org/news/attending-to-the-human-element-is-key-to-keeping-patients-healthy
Henry, J., and others. (2016, Sept.). Electronic Capabilities for Patient Engagement Among U.S. Non-Federal Acute Care Hospitals: 2012-2015. Washington: U.S. Department of Health and Human Services. Retrieved from: https://www.healthit.gov/sites/default/files/briefs/2015_patient_engagement_data_brief.pdf
Wolf, J. (2016, July). Driving a System Experience at the Front Lines of Care. Southlake, TX: The Beryl Institute. Retrieved from: http://www.theberylinstitute.org/default.asp?page=ONTHEROAD0716
Sokol-Hessner, L., Folcarelli, P., and Sands, K. (2016, June 23). The Practice of Respect. Boston: Beth Israel Deaconess Medical Center. Retrieved from: http://catalyst.nejm.org/the-practice-of-respect-improving-patient-experience/
Lee, T., Kaldenberg, D., and Mylod, D. (2016, June 20). My Favorite Slide: Debunking the July Effect in Patient Experience. New England Journal of Medicine. Retrieved from: http://catalyst.nejm.org/my-favorite-slide-no-july-effect-in-patient-experience
(2016, June 2). Patient engagement playbook. Washington: U.S. Office of the National Coordinator for Health Information Technology. Retrieved from: https://www.healthit.gov/playbook/pe/
Kliff, S. (2016, June 1). Unpaid, stressed, and confused: patients are the health care system's free labor. Vox Media, Inc. Retrieved from: http://www.vox.com/2016/6/1/11712776/healthcare-footprint?_hsenc=p2ANqtz--3gujdEH_1C5l7CkxPYuODrIK-IMBNxUZipn8mZdaZsOKxQRVAVTdenT4OTxudoOwnHIH8ExSxck-barnzwpoH-UrLfw&_hsmi=30188607
Wolf, J. (2016, June). A Foundation of Values for Patient Experience Excellence. Southlake, TX: The Beryl Institute. Retrieved from: http://www.theberylinstitute.org/default.asp?page=ONTHEROAD0616
Wolf, J. (2016, May). A Commitment to the Whole Person. Southlake, TX: The Beryl Institute. Retrieved from: http://www.theberylinstitute.org/default.asp?page=ONTHEROAD0516
Sayer, MD, C. (2016, Apr. 26). "Time Spent at Home" - A Patient-Defined Outcome. United Kingdom: Camden Clinical Commissioning Group. Retrieved from: http://catalyst.nejm.org/time-spent-at-home-a-patient-defined-outcome
Vaida, B. (2016, Apr.). Patient-centered outcomes research: Early evidence from a burgeoning field. Health Affairs, 35(4), 595-602.
(2016, Apr.). Patient Centered Medical Home Resource Center. Rockville, MD: Agency for Healthcare Research Center. Retrieved from: https://pcmh.ahrq.gov/
(2016, Mar. 31). Improving the Patient Experience Through the Health Care Physical Environment. http://www.hpoe.org/Reports-HPOE/gate/2016/2016-ASHE-guide-03-31-16.pdf
(2016, Mar.). Creating Patient-Centered, Team-Based Primary Care. Rockville, MD: Agency for Healthcare Research Center. Retrieved from: https://pcmh.ahrq.gov/page/creating-patient-centered-team-based-primary-care
(2016, Mar.). The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience. Washington: U.S. Department of Health & Human Services. Retrieved from: https://cahps.ahrq.gov/quality-improvement/improvement-guide/improvement-guide.html
Nielsen, M., Buelt, L., Patel, K., and others. (2016, Feb.). The Patient-Centered Medical Home's Impact on Cost and Quality. New York: Milbank Memorial Fund. Retrieved from: https://www.pcpcc.org/sites/default/files/resources/The%20Patient-Centered%20Medical%20Home's%20Impact%20on%20Cost%20and%20Quality%2C%20Annual%20Review%20of%20Evidence%2C%202014-2015.pdf
Fried, T. (2016, Jan. 14). Shared decision making -- finding the sweet spot. New England Journal of Medicine. 374:104-106. Retrieved from: http://www.nejm.org/doi/full/10.1056/NEJMp1510020
Pecci, A. (2016, Jan. 6). The hidden patient experience. HealthLeaders Media. Retrieved from: http://healthleadersmedia.com/content.cfm?topic=QUA&content_id=324256
Wolf, J. (2016). Considerations for Patient Experience Excellence: 2016. Bedford, TX: The Beryl Institute Patient Experience Blog. Retrieved from: http://www.theberylinstitute.org/blogpost/593434/236032/Considerations-for-Patient-Experience-Excellence-2016
(2016). Busting the Myths about Engaging Patients and Families in Patient Safety. Oakbrook Terrace, IL: The Joint Commission. Retrieved from: https://www.jointcommission.org/assets/1/18/PFAC_patient_family_and_safety_white_paper.pdf