Event Format



Wed, Sep 20, 2023, 12:00 PM – Wed, Sep 20, 2023, 01:00 PM




Webinar Recordings

Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members



September 20, 2023

With nowhere else to go, individuals in need of behavioral health care are increasingly turning to hospitals for help. The surge in demand has overwhelmed resources at even the best staffed hospitals. Nowhere is the problem more pronounced (or more costly) than in the ED where the length of stay is considerably longer for behavioral health patients. This prevents bed turnover, leads to higher costs of care, poor patient experiences and outcomes, and treatment delays. However, a well-designed behavioral health strategy should extend beyond the ED. The strategy should consider the full continuum of care, including upstream and downstream solutions for inpatient units and outpatient settings to improve access to timely psychiatric care and reduce preventable ED utilization.

Learning Objectives:

  • Learn how telepsychiatry can be used in acute and ambulatory care settings for prevention, crisis intervention and stabilization, and post-crisis care
  • Examine how timely access to psychiatric care decreases inappropriate admissions, reduces length of stay, and lowers the cost of care
  • Explore how a virtual behavioral health program can improve staff retention and satisfaction, alleviate strain, and allow scarce behavioral health resources to be reallocated to areas of strategic priority.
  • Discover how Array has standardized measurement-based care and agitation treatment across hundreds of hospital emergency departments


  • Jamie Evans, MD, MPH
    Medical Director of OnDemand Care and Clinician Engagement, Array
  • Leroy Arenivar, MD
    Medical Director of Scheduled Care, AtHome Care, and Clinician Engagement, Array
  • Scott Baker, MBA
    Vice President of Sales, Array

Download the slides


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