Webinar Library
Access recordings and slides from previous AHA Team Training webinars.
Our webinars cover a variety of health care and team training topics, including TeamSTEPPS, patient safety, change management, and more. This on-demand library is a free resource for busy health care professionals to watch recordings and download slides whenever it fits into their schedules.
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Most Recent Webinar
BONUS SPONSORED WEBINAR!
May 17, 2022
This webinar discusses the role telehealth has played in transforming health care delivery during the COVID-19 pandemic with emphasis on different sites of care: (1) stay-at-home outpatient care, (2) initial Covid-19 surge and acute care impact, and (3) post-pandemic recovery. Each of these three sites of care is discussed with special emphasis on how people, processes, regulation and technology work together to support a successful telehealth transformation, which could potentially improve access, quality and costs. Our expert speakers share their perspectives on training future generations about information systems architectures and how telehealth transforms the health care industry.
Learning Objectives:
- Outline telehealth’s role in organizational change, care models, health equity, and reimbursement post-COVID-19
- Assess the benefits of designing technologies for physicians and other allied healthcare professionals
- Define strategies to incorporate telehealth to improve workflows, patient satisfaction & quality of care
Speakers:
- Christopher Cuellar
Director of Compliance, Jackson Health System
Adjunct Professor, Florida international University, Nicole Wertheim College of Nursing & Health - Nancy Humbert, APRN MSN
Adjunct Professor, Florida international University, Nicole Wertheim College of Nursing & Health - Dr. Saad Ehtisham, DHA FACHE
President, Novant Health Greater Charlotte Market and Novant Health Presbyterian Medical Center
Adjunct Professor, Florida international University, Nicole Wertheim College of Nursing & Health
SPONSORED BY:
Past Webinars
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Incomplete or unclear communication and poor feedback can impact team effectiveness and lead to catastrophic patient events. This webinar covers how to use deconstructive feedback and TeamSTEPPS tools to disassemble communication events and promote dialogue that develops and maintains team synergy and effectiveness.
Teamwork has become a staple of how healthcare providers think about creating a culture of safety. Malpractice data, and the financial implications of liability lawsuits can be a powerful driver of safety efforts, including teamwork training. This session explores malpractice data analyses to highlight how teamwork failure can lead to adverse events, proclivity for lawsuits, and payment to plaintiffs.
On this webinar, learn skills for managing a variety of types of conflict in health care settings using the emotional intelligence model as a framework. Attendees will gain resources on how to prepare for a conflict conversation, how to manage a long-term relationship, or how to coach employees through conflict. (Webinar presented February 9, 2022.)
Matt Kelly and Marc McLaughlin, partners with the innovation and strategy group, Do Tank, dive into some accessible human-centered approaches to help you in your work. Introducing tools and concepts that you can apply right away, viewers explore the application of empathy mapping, design sprinting, storytelling, strategy canvases and other cutting edge approaches to to creatively impact quality improvement, clinician engagement, community based partnerships, and more. (Webinar presented January 12, 2022)
Dr. Abigail Carlson, Medical Officer for the Division of Healthcare Quality Promotion, Centers for Disease Control and Prevention (CDC), and Kristen Hayes, Director, Clinical Quality, AHA Center for Health Innovation, American Hospital Association (AHA) discuss the importance of teamwork in improving infection prevention and control. Learn more about a new resource developed from the CDC’s Project Firstline, the TeamSTEPPS Video Toolkit, and how these videos can be used with health care teams to strengthen infection prevention and control (IPC) efforts. (Webinar presented December 8, 2021)
Through programs such as TeamSTEPPS, just culture, and multiple quality measures, health care organizations are taking innovative approaches to improve patient outcomes, and many are beginning to embrace HRO concepts. Using the 1949 Mann Gulch wildfire as a springboard, this webinar gives you a sneak peek as to how TeamSTEPPS can be instrumental in achieving high reliability. (Webinar presented November 10, 2021)
Research indicates that managing the acoustical environment effectively in hospitals is important for patient healing, patient, family, and staff satisfaction, patient safety, and to ensure HIPAA compliance. During this webinar, Philips will provide an overview on how clinical, biomed, and other teams can create a more balanced sound scape within your hospital using a collaborative governance structure and a co-create model focused on multidisciplinary input and decision making. (Webinar presented October 28, 2021)
Now, more than ever, meaningful human connections are needed in healthcare. For families and friends at home or in a waiting room, receiving status updates about their loved ones in a hospital reduces the levels of worry and stress. Learn how Lehigh Valley Health Network uses a mobile app to send secure texts, photos, and video updates to patients’ loved ones. These meaningful images and words provide needed connectivity and transparency. (Webinar presented October 20, 2021)
Elaine Huggins, Lead Principal Consultant, High Reliability and Pamela Leonard, Sr. Director National Patient Care Services share how Kaiser Permanente’s National Program Office work the challenge of mindfully employing the High Reliability principles in multi-level, multi-organizational, enterprise-wide improvement that ties together the accountability of leadership commitment to no patient harm with the sensitivity to operations and deference to the expertise they desire. (Webinar presented October 13, 2021)
As patient care needs are fluid and vary among hospitals, nursing units, and shifts, an enterprise-focused staffing approach is essential to effectively meet patients' ever-changing needs. This webinar will explore how variables such as critical ratio variances, unit workload, planned discharges, predicted census, staff availability and constraints all play major roles in staffing decisions and how intelligent automation can help. (Webinar presented September 28, 2021)
Burnout in healthcare has made headlines, but the data tell a more nuanced story. Safe & Reliable Healthcare has been measuring culture and well-being within healthcare with the latest culture survey, SCORE. View this engaging webinar to hear more about their experience exploring survey data from the healthcare industry that quantifies the disparities across role, race, and region. (Webinar presented September 8, 2021)
Hospital leaders need to be aware of the national movement toward a new blood culture contamination benchmark. View this webinar to learn more about the impact that blood culture contamination has on both patient care and hospital costs, and hear our evidence-based solution and best practices to produce immediate improvements at your hospital. (Webinar presented August 25, 2021)
Christine Basiliere, VP of Workforce Strategy & Support, and Jonathan Anderson, Manager of Clinical Applications, discuss how Sharp Healthcare leveraged their new enterprise-wide clinical communications platform to overcome communication and collaboration challenges and improve the communication experience for end-users. Discover how Sharp is using their enterprise-wide communication strategy to help them improve care delivery and clinician efficiency. (Webinar presented July 27, 2021)
Age-Friendly Health Systems is an initiative of The John A. Hartford Foundation and the Institute for Healthcare Improvement in partnership with the American Hospital Association and the Catholic Health Association of the United States. The initiative is designed to meet the needs of older adults, looking beyond acute events, engaging the whole community, and achieving better health for older adults. This webinar provides an overview of Rush University Medical Center’s journey of becoming an Age-Friendly Health System, the impact it has made on its patient population, along with the benefits and opportunities. (Webinar presented July 14, 2021)
The care and recovery journey for acutely ill patients has always benefited from expert clinical teams. On this webinar, Dr. Tricia Baird, VP of Care Coordination at Spectrum Health, talks about real challenges and shares proactive solutions related to wrapping a coordinated team around patients with changing conditions and complex needs. (Webinar presented June 9, 2021)
This webinar, co-hosted by AHA Team Training and The Value Initiative, explores how health care organizations can build a culture of team-based care that improves value. leaders from CHI Health Creighton University Medical Center discuss what it took to build a culture of team-based care at their organization and how the model has improved outcomes, reduced cost and enhanced the experience for both patients and providers. (Webinar presented May 12, 2021)
Jennifer Calzada, Director for Simulation at Tulane School of Medicine, shares insights on human centered health care and discusses why human centered design should start with what is desired by the users, versus putting the business needs first. Viewers will also learn how to use design thinking tools in their own practice. (Webinar presented April 14, 2021)
Jason Cheng, D.O., Safety and Human Factors Education Co-Chair from the Kaiser Permanente Health Systems Southern California Region discusses how to improve physician engagement by facilitating healthy conversations around errors and mistakes with an emphasis on how both cognitive bias affects us on an individual level, and how system and teamwork failures affect us on a team level. (Webinar presented March 10, 2021)
This webinar focuses on the observed surge capacity issues during the pandemic and summarize the available medical literature on HAIs and antimicrobial/diagnostic stewardship issues that were highlighted during the pandemic. The second half of the webinar focuses more on insights in cross functional antimicrobial/diagnostic stewardship and infection prevention programs, which also affect administrative efforts in these regulated areas. (Webinar presented February 25, 2021)
Sanne Holbrook Henninger, LCSW Ed D, Director of Patient Experience of Duke Private Diagnostic Clinic, discusses the concepts of psychological safety, team coordination, clear communication and leadership alignment with a look at 1-2 best practices as activities for each, primarily for teams in ambulatory care. (Webinar presented February 10, 2021)
Elisa Arespacochaga, MBA, Vice President with the American Hospital Association’s Physician Alliance looks at the drivers of burnout and shares organizational steps for addressing well-being in your organization. Additionally, she discusses strategies for creating personal supports and scaling interventions in light of the COVID-19 pandemic. (Webinar presented January 13, 2021)
This webinar helps established team leaders across the care continuum discover how to use evidence-based teamwork tools to engage patients and family member as safety champions. Sue Collier, MSN, RN, FABC, Chief Engagement Officer of Patient Centered Innovation, Inc. provides practical examples of how to elevate patient and family engagement practices in daily operations. (Webinar presented December 9, 2020)
This webinar explores ways to transition and engage elements of team training to virtual learning. Online strategies for effectively implementing TeamSTEPPS and engaging remote learners are discussed for practice and academic settings. An interprofessional education strategy adapted for online learners and lessons learned are shared by Laura Goliat, DNP, RN, Patricia A. Sharpnack, DNP, RN, and Phyllis H. Kronk, DNP, RN-BC from Ursuline College. (Webinar presented November 11, 2020)
In partnership with The Value Initiative, this webinar highlights the importance of teamwork when detecting and coordinating critical obstetric emergencies. Elissa Concini, MSN, RNC-OB and Rachel Cunniffe, MSN, RNC-OB from Geisinger Health and Diana Contreras, MD from Atlantic Health System share their journey of providing better team-based care during labor and delivery, along with building a culture of collaborative care. (Webinar presented October 14, 2020)
This webinar, sponsored by Hillrom, reviews the need to prone patients diagnosed with acute respiratory distress syndrome (ARDS). Jessica Montanaro, MSN, RN, Assistant Nursing Care Coordinator at Mt. Sinai and Neal Wiggermann, PhD, CPE, Research Scientist at Hillrom review the need to prone patients diagnosed with ARDS and look to the experience of one extraordinary care unit in New York as they worked to adjust their protocol during the COVID-19 pandemic. (Webinar presented September 16, 2020)
Teams under stress require a solid base of trust, comfort in speaking up, team support, established team values, leadership alignment and communication tools. Sanne Holbrook Henninger, MSW, LCSW, Ed D discusses how concepts of psychological safety, performance improvement and TeamSTEPPS can be used to build action plans for helping teams in crisis. This session offers an overview of tools and activities but also offers interventions with examples. (Webinar presented September 9, 2020)
Just culture moves the pendulum for dealing with errors in health care back to the middle, where both the organization and its people are held accountable for their actions. Tonya Martino, RN, BSN, ND, and Ross Ehrmantraut, RN, cover a high level overview of what a just culture is, and have a crosswalk discussion of how TeamSTEPPS, high reliability, and just culture are not exclusive of each other. (Webinar presented August 12, 2020)
All teams get tossed about at times and lose their momentum. Leaders must learn how to assess their team’s current momentum and bring the team back toward the goal of compassionate patient-centered care. Jan Brauer, RN, BSN, MA and Rhonda Fischer, RN, BSN, CEN of Providence Hood River Memorial Hospital, teach how to recognize current levels of engagement, identify steps to regain momentum, and build resilient teams for the next time your team’s boat is rocked. (Webinar presented July 16, 2020)
Barb Edson, BSN, MBA, MHA, Executive Director for the University of North Carolina Health Care System (UNC HCS) Virtual Care Center shares her experience planning and implementing a telehealth program, including several case examples of how teamwork is critical to telehealth workflows. (Webinar presented June 17, 2020)
Erin Eckert, MPA, Education Coordinator, Duke Center for Healthcare Safety and Quality, discusses how TeamSTEPPS supports the teamwork principles underlying the National Incident Management System (NIMS). Erin also discusses common challenges to effective teamwork in incident management – both within organizations and across organizations – and the TeamSTEPPS tools that can be used to overcome them. (Webinar presented May 13, 2020)
Dr. Kyle Rehder, MD, FCCM, FCCP, Medical Director, Duke Center for Healthcare Safety and Quality, investigates why disruptive behaviors, incivility, and other unprofessional behaviors are common among hospital staff, and presents data demonstrating the impact of such behaviors on workplace culture and patient outcomes. Dr. Rehder then discusses practical strategies to curtail these behaviors in your organization. (Webinar presented April 8, 2020)
Robert L. Smith, Ph.D., Director of Medical Staff Assistance Programs and TeamSTEPPS at The MetroHealth System links staff well-being to the achievement of patient safety, quality care and patient satisfaction. Emphasis is placed upon using both TeamSTEPPS and resilience tools to address staff burnout, disengagement and moral decline. Examples of ways to integrate TeamSTEPPS and resilience tools in staff training are highlighted. (Webinar presented March 18, 2020)
The tools and strategies of TeamSTEPPS are the basic building blocks of High Performing Teams. One key to success is successful teamwork measurement. Phyllis Toor, TeamSTEPPS Program Manager discusses how one large hospital system, the US Army Medical Command, leveraged the AHRQ TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) in their TeamSTEPPS implementation and sustainment plan. (Webinar presented February 19, 2020)
UW Medicine TeamSTEPPS faculty describe how they work with areas to focus on “bright spots”, leverage quick wins, address resistance, and flex the plan to implement TeamSTEPPS in their organization. Learn about an implementation program to “shrink the change,” and how they systematically roll out the program using a 30-60-90 day approach. UW Medicine develops change teams to focus on ownership versus a top-down approach during the implementation. (Webinar presented January 8, 2020)
Kurt O’Brien, MHROD, senior lecturer in the University of Washington’s Department of Health Services Master in Healthcare Administration (MHA) program, presents the concept of Community Conversations (based on the work of Peter Block). The overall focus of introducing community work is to create an alternative future, focus on ways to shift context (reframe), build relatedness and create space for more intentional possibility. (Webinar presented December 11, 2019)
Jan Brauer RN, BSN, MA and Rhonda Fischer RN, BSN, CEN discuss the importance of engaging every staff member, including the low performer or late adopter, in preserving the team dynamic, a critical factor driving both staff satisfaction and patient safety. Learn key concepts such as: the power of the question, how to address performance issues while affirming personal value, and the importance of readjusting leadership approach to engage the next generation of team members. (Webinar presented November 19, 2019)
Priya Bathija, vice president of The Value Initiative at the American Hospital Association, provides insight on the national context and call for greater health care affordability and value. Ms. Bathija shares lessons learned from hospitals and health systems around the country that have engaged teams to lower cost, improve outcomes and enhance the patient experience. (Webinar presented October 24, 2019)
Colonel (Ret) Peter G. Napolitano, MD, professor of obstetrics and gynecology at the University of Washington and director for Obstetric Simulation and Medical Team Performance for UW Medicine shares lessons learned from combat medicine and how they can be applied to create an integrated team approach to crisis management. Dr. Napolitano provides specific examples for incorporating the whole team to create efficient and effective change. (Webinar presented September 25, 2019)
This webinar explains how the Army leadership rolled out a world-wide standardized safety campaign operationalizing six key practices spanning each hospital’s C-suite to the front lines of care. Our presenters COL Bonnie Hartstein, MD, MBA, MHA, FACEP, board certified in Pediatrics and Emergency Medicine and Active Duty Officer, and Phyllis Toor, BSN, US Army Medical Command TeamSTEPPS Program Manager, and Nurse Consultant for the Army Medical Command, explain the practices adopted by leaders, individuals and teams to operate as a high reliability organization. (Webinar presented August 14, 2019)
What happens when the first generation of TeamSTEPPS safety professionals moves on? Joe Carlucci, PT, MS, MBA, FAB, Patient Safety Officer and Missy Malkin, BSN, RN-BC, Medical/Surgical Clinical Nurse Educator from Stanford Healthcare ValleyCare, introduce concrete steps to enhance the sustainment of your TeamSTEPPS initiative. Walk through a succession planning template and take away next steps for your own institution. (Webinar presented July 10, 2019)
Disrespectful work environments in health care represent a risk to patient safety and have negative impacts on patient outcomes and staff satisfaction. Bettina Siewert, MD and Suzanne Swedeen RN, MSN from Beth Israel Deaconess Medical Center discuss the impact of disrespectful work environments on health care, explore frequently experienced disrespectful behaviors in the workplace, as well as behaviors that are seen as respectful, and share measures for building a strong culture of respect. (Webinar presented May 8, 2019)
Creating a safety culture is a key to achieving high reliability in health care. David L. Feldman, Chief Medical Officer and Senior Vice-President of Hospitals Insurance Company reviews the necessary ingredients for such a change using the Operating Room as a typical, and challenging, example. Key topics reviewed include changing the culture using TeamSTEPPS teamwork skills and changing the “system” by focusing on concepts in human factors engineering. (Webinar presented April 10, 2019)
In today’s distracted world we are bouncing from one activity to the next, trying to do more with less and pushing our abilities to the limit. How is it that some emerge from this relentless pace with more energy and drive, while others are burned out? Elisa Arespacochaga, Vice President, American Hospital Association Physician Alliance, gives a national perspective on the implications and drivers of burnout and how organizations are refocusing on purpose to improve health care delivery and support their teams. (Webinar presented March 13, 2019)
Truly successful health care teams are those that involve the whole staff and not just those with a clinical background. TeamSTEPPS tools are practical “life skills” that can be used whether you are treating a patient, interacting with co-workers in meetings, or answering emails. In fact, a great way to ensure sustainability of TeamSTEPPS is to embed it into non-clinical situations and processes. This webinar introduces TeamSTEPPS concepts and tools from the non-clinical perspective. (Webinar presented February 13, 2019)
In most cases in health care, multiple experts are involved in the care of a single patient. However, these multiple experts do not always function together as an expert team, leading to breakdowns in communication, teamwork, and leadership – resulting in poor patient outcomes. The University of Washington Medicine TeamSTEPPS faculty discusses the fundamentals of TeamSTEPPS and the systematic approach of the tools and concepts, and provides ideas on how best to implement these tools and concepts in your organization. (Webinar presented January 9, 2019)
Just Culture in health care is effective in reducing safety risks while being fair to staff who make errors. TeamSTEPPS is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. This webinar provides a brief overview of key components of Just Culture, and then showcases specific examples of TeamSTEPPS tools that may be applied to attain and sustain a Just Culture. (Webinar presented December 12, 2018)
While the call for teamwork training in medical education continues to strengthen, no clear consensus exists on the method(s) to most effectively accomplish this training. Two medical student TeamSTEPPS Master Trainers, Rick Lang and Tom Kuriakose, describe lessons learned from the Rutgers - Robert Wood Johnson Medical School (RWJMS) four-year initiative to improve teamwork behaviors of medical students and understand the barriers limiting effective teamwork training at the medical school level. (Webinar presented November 14, 2018)
With backgrounds in trauma care, quality improvement, athletics, and the military, our webinar presenters discuss how ongoing work to standardize and continually improve trauma resuscitations in the emergency department is strengthening a culture of TeamSTEPPS and patient safety in an academic Level I Adult and Pediatric Trauma Center. Alberto Bonifacio, RN, BSN, MHA, CEN and Elizabeth Schroeder, RN, BSN, CEN, TCRN of University of North Carolina Hospitals, and Daryhl Johnson II, MD, MPH, FACS of UNC School of Medicine share precious lessons learned and real-world insights. (Webinar presented October 10, 2018)
Learn about the MetroHealth team’s journey with TeamSTEPPS over the past 5 years. This webinar reviews their decisions to implement TeamSTEPPS system-wide with a train-the-trainer model and explains the role of their Master Trainers during the implementation and the employment of Instructors for the roll out to each of the clinical and non-clinical areas. They also highlighted the development of their TeamSTEPPS Action Councils (TACs) as part of their sustainability, with two TAC Chairpersons sharing their experience and their most recent quality improvement projects. (Webinar presented September 12, 2018)
Cultivating and training leaders to build, nurture and protect psychological safety is a prerequisite for success and sustainability. Dr. Jason Cheng from Kaiser Permanente and Captain Richard Martinez from Prepare For Command, LLC provide an overview of key elements from Crew Resource Management (CRM) and aviation leadership training that were critical to training flight captains and crew, and how adapted elements from CRM training began to build the foundation to empower clinical leaders to become team leaders. (Webinar presented August 8, 2018)
This webinar covers step-by-step implementation plans for TeamSTEPPS integration in three important areas: interprofessional education (IPE), long term care facilities and hospital nurse residency orientation programs. Laura Goliat, DNP, RN, FNP-BC, Associate Professor, Regina Prosser, DNP, RN-BC, CNE, LNHA, Assistant Professor, RN-BSN Program Coordinator and Patricia A. Sharpnack, DNP, RN, CNE, NEA-BC, ANEF, Dean and Strawbridge Professor, The Breen School of Nursing, Ursuline College share the collaborative process involved in each area and the lessons learned on the journey. (Webinar presented July 11, 2018)
Are you embarking on a TeamSTEPPS implementation to improve teamwork, communication and safety culture? Afraid of overwhelming an already overly taxed team with yet another initiative? Learn how Duke Raleigh, a community hospital undergoing rapid organizational change, gauged departmental readiness for TeamSTEPPS training and successfully used personal resilience-enhancing activities to positively combat staff burnout. The presenters on this webinar are Tammi Hicks, DNP, RN, CEN, NE-BC and Melissa Sullivan, MHA, BSN, RN, Duke Raleigh Hospital. (Webinar presented May 9, 2018)
Our leaders, educators and associates have collaboratively developed unique methods to energize our team-based training programs with games, gaming, community adventures and old fashion fun! Dr. Kelly Eberbach, DNP, MBA, RN, CPN, CPEN and Dan Franceschini, MSN, RN, EMT present a unique perspective on fun, active and engaged learning on behalf of their entire interprofessional team. (Webinar presented April 11, 2018)
At Inova Fairfax Medical Campus, they have created an environment where all staff and physicians embrace TeamSTEPPS and connect it to improving patient care. This webinar shares two successful initiatives involving a Level 1 Trauma Emergency Department as well as key lessons learned with deployment of TeamSTEPPS in a large medical center. (Webinar presented March 14, 2018)
This approach to understanding reliability focuses on teams and teamwork, in a very unconventional way, where each team within an organization is a microcosm of sorts, each with its own need for a mindful infrastructure that defines its level of teamwork and ultimately, its ability to perform. This webinar, presented by Oren Guttman, MD, MBA, CHSE, CPPS, High Reliability Officer at UT Southwestern, reviews common errors in Team Leadership Cognition and the impact these errors have on team performance, highlighting strategies and tools to rescue and recover from these types of errors. (Webinar presented February 14, 2018)
As TeamSTEPPS becomes implemented into the health care environment, it can be challenging to sustain efforts without physician engagement and continual involvement. John Nunes, M.D., Chief Safety and Quality Officer for St. Charles Health System lectures on the topic of physician engagement in TeamSTEPPS and offers insight into the removal of barriers to physician involvement. This presentation highlightS his experience in dealing with an intergenerational workforce and its relevance to team dynamics. (Webinar presented January 10, 2018)
Engaging patients as partners in care is an essential element for effective teamwork and communication. Webinar presenter Sue Collier, MSN, RN, FABC, Clinical Content Development Lead from the American Hospital Association is a TeamSTEPPS Master Trainer and a nationally recognized expert in patient and family engagement. She provides practical examples of how to use TeamSTEPPS tools and strategies to promote patient partnerships. (Webinar presented December 6, 2017)
The webinar presenters James Carlson, PhD, PA-C, CHSE, Vice President for Interprofessional Education and Simulation and Bill Gordon, DMin, TeamSTEPPS Master Trainer and an instructor in Interprofessional Healthcare Studies, explain how TeamSTEPPS provide a functional model for the development of interprofessional collaboration, and simulation experiences offer learners the chance to apply the principles and strategies in a safe environment. (Webinar presented November 8, 2017)
Taking the first steps to being an HRO doesn’t have to be daunting or difficult if you support it with TeamSTEPPS. In this webinar, Marcia Cooke, DNP, RN-BC, Assistant Professor, School of Nursing at Northern Illinois University and Chris Hund, MFA, Director of the new AHA Team Training Program discuss the five principles of HROs through the lens of the TeamSTEPPS. Each principle is supported by specific TeamSTEPPS tools that you can use to begin your journey to high reliability. (Webinar presented October 19, 2017)
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