Event Format



Wed, Jul 10, 2024, 12:00 PM – Wed, Jul 10, 2024, 01:00 PM





Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members


Wednesday, July 10 at 1:00 pm ET (12:00 pm CT, 11:00 am MT, 10:00 am PT)

Truly successful health care teams encompass the entire staff, not just those with clinical backgrounds. But how can we effectively teach TeamSTEPPS tools to nonclinical staff? Aren’t these tools solely for improving clinical performance and patient safety? The answer is no. TeamSTEPPS tools are versatile and adaptable, whether treating a patient, collaborating in meetings or managing daily communications. Embedding TeamSTEPPS into non-clinical situations and processes is essential for long-term sustainability for both clinicians and nonclinicians.

This webinar introduces TeamSTEPPS concepts and tools to enhance teamwork, communication and leadership from a nonclinical perspective. Learn how to make meetings more meaningful and efficient, and empower all team members to voice their concerns confidently. You will walk away with facilitation strategies to teach TeamSTEPPS tools nonclinically through engaging scenarios and activities, while also exploring innovative ways to integrate TeamSTEPPS beyond direct patient care.

Learning Objectives:

  • Describe the need to teach all members of the health care team, clinical and nonclinical alike, TeamSTEPPS tools from the nonclinical perspective
  • Identify strategies to facilitate the TeamSTEPPS tools nonclinically
  • Explore innovative ways to integrate TeamSTEPPS beyond direct patient care to enhance sustainability
  • Discuss how implementing TeamSTEPPS into nonclinical situations and processes can improve communication, teamwork and leadership


  • Jen Braun, MPH
    Director, Workforce and Organizational Development, American Hospital Association

Continuing Education:

Participants will earn 1.00 Joint Accreditation credit hour for this webinar by completing all CE requirements. CE credit is provided by Duke University Health System Clinical Education & Professional Development. They are accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE) and the Accreditation Council for Continuing Medical Education (ACCME).

In order to qualify for credit, you must have an active Duke OneLink Account and watch the webinar live. If you do not have a Duke OneLink account, please follow these directions to set up your account and confirm your mobile number (both steps are required). Please note this is a one-time set-up and you may use your account for all future AHA Team Training webinars.

Team Training offers a variety of webinars - view our current offering(s) or browse the library.