Having Fun While Enculturating the High Reliability Principles for Zero Harm

January 8, 2025

Kaiser Permanente (KP) has begun the journey to enculturate High Reliability Organization principles to decrease harm. Our challenge was to reach the entire KP community who knew little about HRO or its potential for improving staff engagement, decreasing patient and staff harm, and preventing financial and reputational loss. Our engagement vehicle is reminiscent of a virtual radio show where the message of HRO could be “broadcast” to those who have never heard of it. This presentation shows how a virtual radio show format can be used to spread culture change, connecting the dots between the HRO principles and daily operations. KP speakers share the fun of creating a broadcast along with challenges and learnings. In the first year of broadcasting, we reached over 700 unique listeners, and 91% of post-episode survey respondents reported "Yes, I've come away with something usable in my work". We will show you and your team how it can be done!

Learning Objectives:

• Understanding why health care needs to enculturate the principles of High Reliability Organizations to attain zero harm
• Learn the connections between the principles of HRO and health care operations
• Identify how a TEAMS or ZOOM meeting can be made into a personable, psychologically safe, entertaining and engaging format that can support systemic culture change