Event Format



Wed, Feb 08, 2023, 12:00 PM – Wed, Feb 08, 2023, 01:00 PM




Webinar Recordings

Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members


February 8, 2023

Human-centered design should do exactly what it says in the title – center the work that we do around the patients and families we serve and the folks that we partner with. In essence, it should help teams collaborate more effectively and focus on things that will really resonate with the target audience.

Health care professionals are surrounded by immense complexity – different departments to navigate, IT challenges, regulations to follow, budget pressures and external dynamics. This webinar aims to show viewers how human-centered design can help energize and align teams around what they aspire to do. Speakers integrate key concepts from TeamSTEPPS (prior knowledge of TeamSTEPPS is not a pre-requisite) and introduce visual design tools to create aligned strategies (i.e., 5 Bold Steps Vision Canvas and Empathy Mapping). This recording is a great fit for anyone who is seeking new insights into team strategy, innovation and alignment.

Learning Objectives:

In this webinar, speakers aim to show how teams can:

  • Connect with the mission that drives their work
  • Energize their relationships with colleagues
  • Design partnerships with external partners
  • Empathize and include patients and families


  • Matthew Kelly, MBA
    Partner and Strategy Designer, Do Tank
  • Adam Kohlrus, MS, CPHQ, CPPS
    Partner and Strategy Designer, Do Tank

Download the slides

Team Training offers a variety of webinars - view our current offering(s) or browse the library.