Event Format



Wed, Feb 09, 2022, 12:00 PM – Wed, Feb 09, 2022, 01:00 PM




Webinar Recordings

Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members


Wednesday, February 9

This webinar is intended for health care leaders to learn skills for managing a variety of types of conflict in health care settings. Using the emotional intelligence model as a framework, along with other concepts from a psychology perspective, crucial conversations and the involvement of TeamSTEPPS, woven together they act as a guide for managing even the most difficult conflict scenarios. During this webinar, we will share resources on how to prepare for a conflict conversation, how to manage a long-term relationship, or how to coach employees through conflict.

Learning Objectives:

  • Learn a simple way to recall the major components of Emotional Intelligence
  • Discover how to use EQ to evaluate self, teams, conflict and patient care
  • Use EQ based resources to assist and manage conflict for self or coaching others


    • Sanne Holbrook Henninger Ed D LCSW
      Director of Patient Experience, Duke – Private Diagnostic Clinics

Download the slides

Team Training offers a variety of webinars - view our current offering(s) or browse the library.