![AHA Team Training Monthly Webinars banner. Five hospitals leaders standing against a wall.](/sites/default/files/2020-08/TT2020_banner_D2_900x400_Webinars.jpg)
Managing Health Care Conflict Using Emotional Intelligence to Build Safety Culture
Event Format
Webinar
Date
Wed, Feb 09, 2022, 12:00 PM – Wed, Feb 09, 2022, 01:00 PMCost
Free
Type
Webinar Recordings
Event Host
![AHA Team Training](https://www.aha.org/sites/default/files/2020-11/Team_Training_Logo_Hor_RGB.png)
Open To
Members and Non-members
Description
Wednesday, February 9
This webinar is intended for health care leaders to learn skills for managing a variety of types of conflict in health care settings. Using the emotional intelligence model as a framework, along with other concepts from a psychology perspective, crucial conversations and the involvement of TeamSTEPPS, woven together they act as a guide for managing even the most difficult conflict scenarios. During this webinar, we will share resources on how to prepare for a conflict conversation, how to manage a long-term relationship, or how to coach employees through conflict.
Learning Objectives:
- Learn a simple way to recall the major components of Emotional Intelligence
- Discover how to use EQ to evaluate self, teams, conflict and patient care
- Use EQ based resources to assist and manage conflict for self or coaching others
Speakers:
-
- Sanne Holbrook Henninger Ed D LCSW
Director of Patient Experience, Duke – Private Diagnostic Clinics
- Sanne Holbrook Henninger Ed D LCSW