Event Format



Thu, Oct 28, 2021, 12:00 PM – Thu, Oct 28, 2021, 01:00 PM




Webinar Recordings

Event Host

Contact Information

AHA Team Training

Open To

Members and Non-members



October 28, 2021

Research indicates that managing the acoustical environment effectively in hospitals is important for patient healing, patient, family, and staff satisfaction, patient safety, and to ensure HIPAA compliance. During this webinar, Philips provides an overview on how clinical, biomed, and other teams can create a more balanced sound scape using a collaborative governance structure and a co-create model focused on multidisciplinary input and decision making. They provide a review of what constitutes and contributes to noise on units and within the hospital, the potential impact of noise, and how teams can develop and implement an effective sound management strategy.

Philips discusses how to create a more balanced sound scape by sharing strategies to assess and reduce common sources of noise, such as alarms, alerts, notifications, staff, and equipment/technology. They discuss their co-create methodology which ensures a highly collaborative team approach. This includes developing an improvement roadmap with short- and long-term objectives, selection of initial improvements to pilot, and development of the pilot implementation plan. The use of program champions provides peer-to-peer mentorship in order to support change management on the unit and system level.

Throughout the webinar, Philips utilizes published best practices and research, studies, and examples from actual projects including the impact of selected interventions.

Learning Objectives:

  • Differentiate between the acoustical environment, hospital soundscape, and noise
  • Identify potential negative impacts of noise on patients and staff
  • Explain the goals of an effective sound management strategy
  • Utilize a co-create methodology and champion program to help teams collaboratively identify and implement strategies to reduce unnecessary noise, non-actionable alarms, alerts, and notifications, and other sound disruptions
  • List metrics/KPIs that can be used to evaluate the impact of noise reduction strategies


  • Lisa Pahl, MSN, RN
    Principal and Practice Lead Acute & Critical Care, Philips
  • John Davanzo, MBA, BSN, RN, EMT-P, CEN, CHSE, NEA-BC, FACHE
    Consulting Manager, Philips

Download the slides


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