Improving Patient Safety Systems for Patients With Limited English Proficiency: A Guide for Hospitals

The goal of this guide is to help hospital leaders better understand how to address the issue of patient safety for limited-English-proficient and culturally diverse patients. The guide can help hospital leaders:

The goal of this guide is to help hospital leaders better understand how to address the issue of patient safety for limited-English-proficient and culturally diverse patients. The guide can help hospital leaders:

  1. Foster a supportive culture for safety of diverse patient populations.
  2. Adapt current systems to better identify medicalerrors among LEP patients.
  3. Improve reporting of medical errors for LEP patients.
  4. Routinely monitor patient safety for LEP patients.
  5. Address root causes to prevent medical errors among LEP patients.

This guide is intended for hospital leaders and executives in quality and safety, as well as other hospital leaders who work in related fields, such as directors of patient registration, nursing, and interpreter services. It can also be used by individuals within hospitals who are in a position to advise their leadership to take action on patient safety for LEP and culturally diverse patients or who are responsible for encouraging hospital leaders to address this issue. It is applicable to all types of hospitals (e.g., rural, urban, public, private, Veterans Affairs) and is constructed to be clear, concise, practical and easy to read.

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