Creating the Health Care Operating Model of the Future

Executive Dialogue

Building a smarter, more connected and more sustainable health care ecosystem

Responding to extreme weather events, financial crises, national and local disruptions and the COVID-19 pandemic, many hospitals and health systems face chronic stresses that continually challenge their performance and ability to adapt, further straining their operating models and existing systems. These events have put pressure on organizations to reevaluate their strategic business-planning processes and consider making fundamental changes to remain sustainable in the future. This virtual executive dialogue convened executives across the country to explore how health care systems are adapting and transforming in an era of unprecedented challenges and rapid change in technology, care delivery and patient engagement.