Physician Alliance Well-Being Case Study: Erlanger Health System

Chattanooga-based Erlanger Health System is a large public health care system that provides air and ground ambulance service to residents across a 50,000-mile region. The system is composed of six hospitals including an academic teaching hospital and level one trauma center. As Erlanger prepared to consolidate from 15 medical record systems to one, the main objective was patient safety, particularly reducing medical and pharmacy errors, and duplicate testing. Improving provider workflow and documentation efficiency in the new electronic health record (EHR) was imperative. Erlanger decided to leverage EHR technology to reduce administrative burden and provider frustrations and improve workflow efficiency.