Patient Experience in Safety-Net Hospitals: Implications for Improving Care and Value-Based Purchasing

Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experience, improved somewhat more slowly under public reporting, and are likely to fare poorly under value-based purchasing.

Safety-net hospitals have lower performance than non-SNHs on metrics of patient-reported experience, improved somewhat more slowly under public reporting, and are likely to fare poorly under value-based purchasing.

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