Automating Administrative Processes
Intake processes have become a challenge for hospitals that are managing surges in demand while navigating registration woes and severe staff shortages. Fueled by the pandemic and the Great Resignation, many patients are losing or changing insurance plans, complicating already cumbersome intake processes. As hospitals struggle to improve the patient experience, they must also grapple with changing authorization requirements from payers. This virtual executive dialogue convened hospital executives across the country to discuss creative solutions and eye-opening moments during this time of change.