Measuring Quality and Operational Efficiencies Across the Continuum of Care

Executive Dialogues Measuring Quality and Operational Efficiencies Across the Continuum of Care
Executive Dialogue | Measuring Quality and Operational Efficiencies Acorss the Continuum of Care: Creating a model of patient-centered, high-value care delivery

Executive Dialogue

Creating a model of patient-centered, high-value care delivery

Improving the quality and safety of patient care is critical for success in value-based care models. More than 80% of the care delivered by integrated delivery systems occurs in ambulatory-care facilities or other outpatient settings. Quality and safety initiatives in nonacute-care settings can achieve goals central to value-based care success, such as disease prevention, chronic-care management, reductions in avoidable emergency department visits and hospitalizations, lower costs and improved population health. This executive dialogue looks at how leading hospitals and health systems are redefining their care continuum and adopting innovative ways to collect and use performance data to build patient-centered and high-value care delivery models.

Sponsored by: 3M Logo

3 Ways Health Leaders Derive Actionable Quality and Safety Improvement Insights for Data-Driven, Value-Based Care

  • Know what success looks like. Hospitals and health systems should define their key performance indicators at the start of any new initiative as well as the expected return on investment.
  • Collect both quantitative and qualitative medical and health data from patients at every encounter regardless of where the encounter takes place along an ever-widening continuum of care.
  • Standardize how you collect and report patients’ medical and health data and standardize the quantitative and qualitative data along the entire continuum of care. Standardization enables the identification of gaps in care.


Kinneil Coltman

Kinneil Coltman, DHA

Senior Vice President, Chief Community and Social Impact Officer

Atrium Health

Eric Evenson

Eric Evenson, FACHE

Leader of Clinical Strategy and Value-based Care

3M Health Information Systems

Tony Francis

Tony Francis, MBA

CEO and President

Edgar P. Benjamin Healthcare Center

Arlan Johnson

Arlan Johnson, MHA


Howard County Medical Center

Ruby Kirby

Ruby Kirby, R.N., MBA


West Tennessee Healthcare Bolivar-Camden

Sandeep Wadhwa

Sandeep Wadhwa, M.D., MBA

Global Chief Medical Officer

3M Health Information Systems

Suzanna Hoppszallern

Suzanna Hoppszallern

Senior Editor

American Hospital Association


AHA Executive Dialogue Series

Gain insights from the C-suite and health care leaders on the most pressing issues and transformational strategies.

Explore the Series

Latest Dialogues

Feb 28, 2023
Costly innovative cancer treatments and technologies, organizational alignments and shifting sites of care are changing the way care is delivered.
Feb 8, 2023
Strategies to address surgical backlog and use anesthesiologists in leadership positions to optimize perioperative performance and OR efficiency.
Jan 12, 2023
Best practices, successes and challenges in engaging our communities in digital strategy to maximize success in health care.
Nov 29, 2022
Best practices health care organizations use to engage and support their workforce during capital projects and times of operational disruption.
Nov 17, 2022
To increase surgical capacity, hospitals are investing in ambulatory surgery centers (ASCs) and using technology improve efficiency and outcomes.