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3 Ways to Engage Today’s Health Consumers
As consumers take a more active role in their health and have unprecedented access to health data through wearable devices, remote monitoring and other technologies, organizations are closely examining their engagement strategies and tactics.
The No Surprises Act: Uninsured/Self-Pay Good Faith Estimate Frequently Asked Questions
A collection of frequently asked questions on the uninsured and self-pay good faith estimates, required as part of the No Surprises Act.
Closing the Loop on Patient Feedback: Lessons from CVS Health
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
4 Keys to Elevate Consumer Centricity
Beyond reimagining health care through a consumer lens, it’s important to research what will move the needle on issues like patient loyalty, trust and satisfaction, notes a recent McKinsey & Company report.