Jan 31, 2023
After surveying more than 21,000 consumers since 2017, leaders from Accenture have found some interesting answers and developed conclusions about where health care organizations should invest to improve the patient experience.
Jan 10, 2023
4 Key Drivers for Patient Engagement & Loyalty Health Care Patient Experience Benchmark Survey Results on Rapidly Evolving Experience Expectations Thursday, March 9, 2023 1 - 2 p.m. Eastern; noon - 1 p.m. Central; 10 - 11 a.m. Pacific
Dec 16, 2022
This second in a four-part series on hospital and community partnerships to support family caregivers features Community Memorial Health System in Ventura, Calif., on the role of the family caregiver and how hospitals and health systems can help.
Dec 16, 2022
The caregiver experience is one that’s deeply personal and unique. Understanding how to support caregivers means hearing their stories, and better understanding their needs and challenges, so that collaboratively-developed programs at the community level can support them.
Dec 14, 2022
In this special Hospital-Community Partnership podcast series, Nancy Myers, vice president of leadership system innovation at the American Hospital Association, leads a four-part series of discussions on hospital and community partnerships to support family caregivers.
Oct 4, 2022
Many people during the pandemic lost trust and felt increasingly disconnected from other individuals, the media and the federal government. At the same time, there’s been an upswing in connections with employers, businesses and brands. This shift creates an opportunity for hospitals and health…
Jun 13, 2022
Community Memorial Health System located in Ventura, California, partnered with Channel Islands University to create a caregiver navigator program.
Mar 25, 2022
Mobile digital health technologies enable consumers to engage more deeply with providers. Learn three keys to meeting patients’ needs in this video.
Dec 9, 2021
In the final episode of our four-part series on Patient and Family Advisory Councils (PFACs) Elisa Arespacochaga, AHA vice president of clinical affairs and workforce, sits down with Nicole Iarrobino, senior project administrator of Patient and Family Advisory Councils at John Hopkins Hospital and…
Dec 8, 2021
In the third episode of our four-part series on Patient and Family Advisory Councils (PFACs), Elisa Arespacochaga, AHA vice president of clinical affairs and workforce, sits down with Caroline DeLongchamps, manager of Patient and Family-Centered Care, and Quality and Safety, at MUSC Health.