Customer Experience
Michael Anne Kyle, R.N., MPH, Ph.D., an intensive care unit nurse and health policy expert, is leading a critical mission to simplify U.S. health care. Her research shows that patients often face “invisible costs” of time, stress and financial strain while trying to navigate the system.
Download the full Market Scan Trailblazers report “Elevating Patient Access and the Consumer Experience” to learn more about what can be done to improve patient access and elevate the patient experience.
About one in five consumers switched providers in the past year and nearly 90% said they did so because the organization was hard to do business with, notes a recent Accenture report.
In a recent podcast, leaders from Deloitte Digital and CVS Health shared insights on how they are working together to quickly close the loop on customer feedback to better personalize care, respond faster to service recovery opportunities and build trust.
The AHA and Concord Health Partners have compiled this collection of resources to provide more information about innovative solutions to key issues.
- Behavioral Health Care Delivery
- CRM
- Telehealth
- Cybersecurity
- Artificial Intelligence (AI)
- Advancing Best Practices for Hospitals & Health Systems
- Emergency Departments (EDs)
- Primary Care
- Post-Acute Care
- COVID-19: Telehealth and Virtual Care
- Customer Experience
- Workforce
- Impact of Technology on the Workforce
Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.
AHA Market Scan special report explores which companies aim to deliver transformational change in 2024.
Join us on Thursday, Dec. 7, 2023, from noon until 1 p.m. CT, for AHA’s Leadership Scan on “Bringing a ‘Systemness’ Focus to Quality, Safety and Patient Experience: How to drive repeatable improvement through uniformity and greater transparency.”
Here’s what experts say health systems will need to do to build a future-ready workforce, achieve health equity goals and deliver care closer to home.
Learn how healthcare organizations can leverage technological advancements to achieve the quadruple aim in 2023.