Customer Experience

Leaders at Oliver Wyman’s health care consultancy have been busy studying what health care will look like in 2035 and reimagining what the field may look like roughly a decade from now.
Join us on Thursday, Dec. 7, 2023, from noon until 1 p.m. CT, for AHA’s Leadership Scan on “Bringing a ‘Systemness’ Focus to Quality, Safety and Patient Experience: How to drive repeatable improvement through uniformity and greater transparency.”
Join us for a conversation on the types of innovation that will transform acute care globally, using scientific and applied research as well as new methods for diagnosis, machine learning and advances in imaging.
Best practices, successes and challenges in engaging our communities in digital strategy to maximize success in health care.
Using a mobile-first approach to improve patient-provider communication. The digital front door is a shift toward a new and dynamic way of managing the patient experience.
Consumers’ health care expectations and experiences continue to evolve in the aftermath of the COVID-19 pandemic and there are myriad opportunities for action by legacy stakeholders and new market entrants. To draw a broader understanding of consumerism and establish a framework for action, the AHA…
Improving care and patient experience using hyperpersonalization. This Transformation Talks video explores responding to consumer preferences.