Customer Experience

Mar 14, 2023
Join us for a conversation on the types of innovation that will transform acute care globally, using scientific and applied research as well as new methods for diagnosis, machine learning and advances in imaging.
Jan 12, 2023
Best practices, successes and challenges in engaging our communities in digital strategy to maximize success in health care.
Jul 19, 2022
Using a mobile-first approach to improve patient-provider communication. The digital front door is a shift toward a new and dynamic way of managing the patient experience.
Mar 1, 2022
Consumers’ health care expectations and experiences continue to evolve in the aftermath of the COVID-19 pandemic and there are myriad opportunities for action by legacy stakeholders and new market entrants. To draw a broader understanding of consumerism and establish a framework for action, the AHA…
Mar 22, 2021
Improving care and patient experience using hyperpersonalization. This Transformation Talks video explores responding to consumer preferences.
Jun 26, 2019
Last week’s Aspen Ideas: Health festival reflected many of the changing dynamics in health and health care. Notably, a number of sessions across the four days examined how consumerism and technology are shaping the patient experience of care.