Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals

Using Workforce Practices to Drive Quality Improvement: A Guide for HospitalsThis guide communicates the idea that workforce and human resource practices can positively impact the quality of hospitals and health care institutions. Although research in this field is ongoing, this guide lists 14 high performance work practices that fall into four categories: organizational engagement, staff acquisition and development, frontline empowerment, and leadership alignment and development.

Each category is explained in detail and is supported by a story from the field that illustrates specific practices at work. An organizational assessment checklist and an extensive resources list are also included.

The guide is intended for hospital leaders and human resources personnel. AHA President and CEO, Rich Umbdenstock, remarked that this guide highlights the importance of a strong commitment by senior leaders when implementing high performance work practices and once again underscores the importance of creating an organizational culture that focuses on quality and safety.

It was developed in conjunction with AHRQ.

There is a slide presentation associated wtih this report.



Related Resources

Issue Landing Page
The need for a strong behavioral health care workforce is more important than ever. The AHA is working to strengthen this important area of health care and…
Issue Landing Page
Press Releases
America is growing more and more diverse every day. The U.S. Census Bureau predicts we will become a majority-minority country by 2045. Specifically, the multi…
Fact Sheets
The Balanced Budget Act of 1997 imposed caps on the number of residents for which each teaching hospital is eligible to receive Medicare direct graduate…
AHA Center for Health Innovation Market Scan
UPS has been focusing intently on building its logistics capabilities over the past decade. Now, the company is using what it has learned to expand its health…