Using Workforce Practices to Drive Quality Improvement: A Guide for Hospitals

Using Workforce Practices to Drive Quality Improvement: A Guide for HospitalsThis guide communicates the idea that workforce and human resource practices can positively impact the quality of hospitals and health care institutions. Although research in this field is ongoing, this guide lists 14 high performance work practices that fall into four categories: organizational engagement, staff acquisition and development, frontline empowerment, and leadership alignment and development.

Each category is explained in detail and is supported by a story from the field that illustrates specific practices at work. An organizational assessment checklist and an extensive resources list are also included.

The guide is intended for hospital leaders and human resources personnel. AHA President and CEO, Rich Umbdenstock, remarked that this guide highlights the importance of a strong commitment by senior leaders when implementing high performance work practices and once again underscores the importance of creating an organizational culture that focuses on quality and safety.

It was developed in conjunction with AHRQ.

There is a slide presentation associated wtih this report.

 

 

Related Resources

Letter/Comment
Public
AHA letter to the House Committee on Education and Labor regarding H.R. 1309, the Workplace Violence Prevention for Health Care and Social Service Workers Act.
AHA Center for Health Innovation Market Scan
With nearly half of all U.S. physicians experiencing burnout, along with nurses and other care team members, the financial costs to the field are mounting. A…
Letter/Comment
Public
The AHA voices support for legislation (S. 1399) to revise and extend federal programs to develop the nursing workforce recently introduced by Sens. Jeff…
Letter/Comment
Public
AHA recommends CMS actions to reduce burden of clinical documentation.
AHA Center for Health Innovation Market Scan
Technology is transforming how the world works. Automation, artificial intelligence and machine learning are reshaping the roles humans hold, and the…
Websites
The AHA provides a range of tools, resources and educational opportunities to strengthen the development of the many professions that work in the hospital to…