Achieving Perfect Patient Care for Two Years: It Is Possible

By using evidence-based medicine and hardwiring concurrent review, HSHS St. Joseph's Hospital Highland has achieved 100 percent compliance with core measures for heart failure, acute myocardial infarction, pneumonia, and surgical care. The hospital completed data analysis on previous opportunities for improvement and, based on these data, focused interventions on hardwiring a patient-centered process.

This case study is part of the Illinois Health and Hospital Association's annual Quality Excellence Achievement Awards. Each year, IHA recognizes and celebrates the achievements of Illinois hospitals and health systems in continually improving and transforming health care in the state. These organizations are improving health by striving to achieve the Triple Aim—improving the patient experience of care (including quality and satisfaction), improving the health of populations, and reducing the per capita cost of health care—and the Institute of Medicine's six aims for improvement—safe, effective, patient centered, timely, efficient, and equitable. To learn more, visit https://www.ihaqualityawards.org/javascript-ui/IHAQualityAward/