On this episode, I talk with Maureen Bisognano, a prominent authority on improving health care systems. Maureen served as Institute for Healthcare Improvement president and CEO for five years and IHI executive vice president and chief operating officer for 15 years.

We have a wide-ranging conversation on quality improvement in health care, including during a pandemic that has illuminated disparities. Maureen talks about IHI’s breakthrough approach to change using data and storytelling, and explains the institute’s work to build the will for change and close gaps in health care access, quality and outcomes.

Maureen has a very good habit of going to observe firsthand how providers and hospitals in the U.S. and other countries are responding to gaps and challenges. She gives some fascinating examples of upstream solutions to health care workforce challenges. She also touches on her own personal journey as a health care professional and how it has shaped her thinking.

It’s more important than ever, Maureen says, for clinicians to ask patients — and leaders to ask care teams — “what matters to you?” She explains: “Caring isn’t just the technical stuff — the medications and the diagnosis. Caring is the humanity.”

Watch the episode here.

Look for more of my conversations on trending topics with health care leaders from around the country, released as part of the Chair File.

Rod Hochman, M.D.
AHA Chair

 

Related News Articles

Chairperson's File
Public
Advocacy is a core part of the work of the AHA, protecting and sustaining what hospitals and health systems need to truly care for our communities. We often…
Headline
Boston Medical Center’s Jeff Schneider, M.D., associate chief medical officer, designated institutional official and chair of the Graduate Medical Education…
Headline
The U.S. District Court for the Northern District of Iowa June 18 vacated components of the Centers for Medicare & Medicaid Services’ minimum nurse…
Blog
Public
Recent data from Press Ganey, reflecting input from over 1.4 million health care employees, reveals that after an initial post-pandemic rebound, employee…
Headline
The AHA and other national health care groups sent a letter to members of the House and Senate appropriations committees, urging them to provide $778 million…
Headline
An article in the May edition of AHA’s Trustee Insights highlights what physicians seek in their relationships with hospitals, and how those relationships are…