On this episode, I talk with Maureen Bisognano, a prominent authority on improving health care systems. Maureen served as Institute for Healthcare Improvement president and CEO for five years and IHI executive vice president and chief operating officer for 15 years.

We have a wide-ranging conversation on quality improvement in health care, including during a pandemic that has illuminated disparities. Maureen talks about IHI’s breakthrough approach to change using data and storytelling, and explains the institute’s work to build the will for change and close gaps in health care access, quality and outcomes.

Maureen has a very good habit of going to observe firsthand how providers and hospitals in the U.S. and other countries are responding to gaps and challenges. She gives some fascinating examples of upstream solutions to health care workforce challenges. She also touches on her own personal journey as a health care professional and how it has shaped her thinking.

It’s more important than ever, Maureen says, for clinicians to ask patients — and leaders to ask care teams — “what matters to you?” She explains: “Caring isn’t just the technical stuff — the medications and the diagnosis. Caring is the humanity.”

Watch the episode here.

Look for more of my conversations on trending topics with health care leaders from around the country, released as part of the Chair File.

Rod Hochman, M.D.
AHA Chair

 

Related News Articles

Headline
The AHA’s Physician Alliance and the Collaborative for Healing and Renewal in Medicine have released a five-step blueprint to help health care leaders build a…
Headline
AHA Feb. 20 strongly urged the Department of Labor to retain professional nurses and physical therapists on the Schedule A Shortage Occupation List and to…
Blog
I never drew out a map that ended with me being a hospital CEO, but I’m so humbled and blessed to have the opportunity to serve as the CEO of Sinai Chicago,…
Blog
In my 22 years at Endeavor Health, my role has been enriching and full of opportunities for personal and professional growth. There were challenges along the…
Perspective
Two presidents that America honors with a federal holiday on Monday shared a number of memorable traits. George Washington and Abraham Lincoln were blessed…
Headline
AHA Feb. 15 reiterated its support for the Future Advancement of Academic Nursing Act, recently reintroduced by Sen. Jeff Merkley, D-Ore., and Rep. Lauren…