On today’s episode, I talk with AHA Board Member Doug Brown, president of UMass Memorial Community Hospitals and chief administrative officer for UMass Memorial Health, which serves patients throughout Massachusetts.

We discuss the many ways that hospitals, health systems and care providers support their communities beyond offering great medical care. While UMass Memorial has always been focused on programs to support their community, Doug shares how it reimagined its role as an anchor organization to lift up the community.

We also talk about how strong community support has the added advantage of boosting employee morale as they are proud of the mission.

“We’re all in it together,” Doug said. “There’s no perfect secret sauce. Everyone does it a little bit differently but we’re all trying to help each other make progress.”

I hope you find these conversations interesting and insightful. Look for them once a month as part of the Chair File. Watch the episode.



 


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