Real-Time Mobile Engagement

Executive Dialogue

Managing communications, navigation and patient flows in the pandemic era

During the pandemic, health systems were pushed to transform their digital strategies quickly to meet the needs of their patients and communities. The coronavirus brought to light how the real-time digital response of a location-aware mobile platform allows a health care system to stay agile and act immediately on situational awareness. A direct conduit to patients and their communities, hospitals recognize its value to provide alerts, access to telehealth, navigation to off-site testing locations, symptom checkers to triage patients, and to manage patient flows and improve access to care. Hospital leaders participating in a virtual executive dialogue discussed how COVID-19 has affected their operations and how the integration of mobile technology helped to address issues for front-line staff, patients and their families. They also explored what is next for their organizations as they leverage their mobile platforms into a new normal.