Real-Time Supply Chain Strategies

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Executive Dialogue | Real-Time Supply Chain Strategies: Meeting financial, operational and quality demands in the health care supply chain

Executive Dialogue

Meeting financial, operational and quality demands in the health care supply chain

Today, hospital and health system leaders are navigating workforce changes and tighter margins, along with more frequent supply shortages, product backlogs and price fluctuations. Health care organizations must be creative and resilient with their purchasing and supply chain-management strategies, leveraging tools and technologies that enable greater efficiencies and prevent disruption to hospital operations and patient care. As procedural volumes are on the upswing and clinical staff are struggling with unprecedented staffing concerns, health care leaders are seeking ways to extend technology-driven supply solutions into procedural areas. This executive dialogue explores how health care executives are optimizing supply chain processes to improve affordability while maintaining patient care excellence.

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10 Ways to Build a More Resilient Health Care Supply Chain Model

  • Align supply chain space, services and staff to support expansion of clinical services and off-site freestanding centers.
  • Automate day-to-day supply chain administrative processes using artificial intelligence software to free up valuable staff time and improve productivity.
  • Design better distribution programs with systems and data for nonacute settings.
  • Develop cross-functional supply chain teams that include nurses and physicians for product standards, contract reviews and scorecards to gain operational efficiencies.
  • Expand a future opportunity for providers to fulfill orders on behalf of patients directly to their homes, B2B2C.
  • Extend better transparency about availability, prices, ordering and substitutes to the B2B transactions that exist within the consumer space.
  • Integrate and standardize enterprise resource planning and inventory management systems into a single dashboard for better decisions with streamlined visibility, data and reporting.
  • Optimize and centrally manage inventory, distribution and associated management processes through consolidated service centers for all service lines.
  • Partner and negotiate with distributors, suppliers and technology companies to make your distribution network and supply chain more resilient and achieve savings targets.
  • Set goals and focus intentionally on diversity, equity and inclusion in the supply chain.


Pamela Bryant

Pamela Bryant, MBA

Senior Vice President and Cheif Supply Chain Officer

Parkland Health

Timothy H. Dorsey

Timothy H. Dorsey, MBA, CMRP

Vice President, Supply Chain

Mercy Health Services

Florencio Gallegos

Florencio Gallegos, MS

Senior Executive Director, Operations

UNM Hospital

Von George

Von George, MBA

Director, Supply Chain and Procurement

Saint Peter's Healthcare System

Kevin Gordon

Kevin Gordon, MBA, LSSGB

System Vice President, Supply Chain

Grady Health System

Ed Hisscock

Ed Hisscock, MSSCM

Senior Vice President, Supply Chain Management

Trinity Health

Richard Killeen

Richard Killeen, CMRP, FAHRMM

Vice President, Corporate Purchasing

Hackensack Meridian Health

Bill Kopitke

Bill Kopitke, MBA

General Manager and Head of Healthcare

Amazon Business

Kent Roberts

Kent Roberts, MPA

Senior Director, Support Services

CaroMont Health

Bob Taylor

Bob Taylor, MBA

Senior Vice President, Supply Chain

RWJBarnabas Health

Ashley Wilson

Ashley Wilson, MHSA

Executive Director, Supply Chain Services

Children’s National Hospital

Kristin Wilson

Kristin Wilson

Chief Supply Chain Officer

Captain James A. Lovell Federal Health Care Center

Barbara Young

Barbara Young, MBA, CMRP

Vice President and Chief Supply Chain


Suzanna Hoppszallern

Suzanna Hoppszallern

Senior Editor

American Hospital Association


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