AHA Knowledge Exchange
Scaling human labor with technology to augment the work and lessen the burden on your clinical staff
Health systems must find a way to close the gap between supply and demand for care. Caregivers are burned out and leaving the workforce, but hiring more caregivers won’t solve the problem for the long term. The solution is to reinvent the nature of care delivery. Other industries are scaling human labor with technology, and health care can do the same by using technology to lessen the burden on the health care workforce. A combination of human + machine can help increase efficiency for physicians, nurses and the non-clinical workforce so that they may meet the rising demand for care. This AHA-member knowledge exchange explores how health leaders are rethinking work and adopting technology and artificial intelligence to help automate and optimize work, improve interoperability to reduce silos and increase speed, and help build agile teams.
7 Ways Health Leaders Are Embracing Technology to Combat the Workforce Shortage Amid the Rising Demand for Care
- Organizational and technology strategies are intertwined. Require technology literacy for the CEO and senior executives.
- Optimize your existing workforce. Match supply and demand with software applications to schedule staff and auction shifts.
- Automate low-value work wherever possible — revenue cycle, supply chain, security and human resources.
- Explore predictive analytics for patient care and staff-retention insights.
- Create new labor pools with virtual nurses, virtual buddies and virtual hospitalists.
- Pilot generative AI for physician and nurse documentation.
- Experiment with AI-powered care coordination for interventions to accelerate diagnosis and treatment.
Mary Mannix, MBA, MSN, FACHE
President and CEO
John Murphy, M.D.
President and CEO
Asha Rodriguez, MBA
Vice President, Facility Executive
Atrium Health Cabarrus
Kaveh Safavi, M.D., JD
Senior Managing Director, Global Health
Jon Stallkamp, M.D.
Senior Vice President and Chief Medical Officer
Main Line Health
Executive Vice President and Chief Operating Officer
American Hospital Association
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