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A Rural Hospital's Push to Move Patient Satisfaction From Better to Best in the Emergency Department
The patient experience as measured by patient satisfaction scores is an organizational goal. In the emergency department, staff was challenged to move patient satisfaction scores from the 70th to the 90th percentile rank.
Only 20 percent of chronic obstructive pulmonary disease patients at the hospital were properly diagnosed and staged with spirometry. Because of this, care was not evidence based, and there was poor coordination between sites of care. The team developed a COPD program spanning the continuum of…
Care for people with multiple chronic health conditions is often fragmented, resulting in increased use of high-cost services, without necessarily achieving better outcomes. Read how Ellis Medicine is connecting the dots for patients. This case study is part of the Healthcare Association of New…
Some patients have difficulty effectively managing their medications because they don't fully understand the importance of proper dosage, when to take their medication and how drugs interact. Read how Ellenville Regional Hospital implemented safety checks that benefit its patients. This case…
This AHA/Truven Health collaborative webinar presents a strategic framework for population health, recognizing the challenges of transitioning from volume to value-based reimbursement.
Improving patient safety, leading multiple improvement efforts and moving to value-based care: The AHA's Hospitals in Pursuit of Excellence initiative supports hospitals' and health care systems' efforts in these areas with resources created to accelerate performance and quality improvement and…
We recommend that the proposed risk-based regulatory framework and strategy for health IT leverage and support existing safety reporting requirements and initiatives and not create a new incident reporting silo labeled “Health IT Safety.”