CareConnect

Mercy Medical Center committed to delivering the highest quality care with the greatest efficiency at the lowest costs. To do so, hospital leaders launched a bold transformation initiative called CareConnect. This innovative approach to care delivery applies many proven processes and tools used in other industries to ensure that planes fly safely, packages arrive on time and manufacturing plants deliver expected volumes of quality products exactly when they are needed. These logistical principles are succeeding robustly in delivering high-quality, extremely efficient patient care. Leaders from this hospital recognized the need for big, sustainable change.