Continuous Improvement Academy (CIA)

A house wide effort was lead this year to teach and embed continuous improvement methodology and tools to ensure quality and safety advances are infused throughout and become enculturated within the organization. Lead by the Quality and Safety leaders, Leadership members and key physicians were invited to participate in a 90 day journey. Utilizing the model for improvement, asking the three questions of Aim, Measures, Changes and the four step iterative change process of Plan, Do, Study, Act. The focus was on rapid cycle, small tests of change.