Virtual Primary Care Gets a Major Boost from Cigna

A health care user talks to her primary doctor on her tablet from home using MDLIVEWidespread use of virtual care platforms to deliver primary care has been expected for some time now and a recent agreement between MDLIVE and Cigna could jump-start the transition. Cigna recently signed on to make MDLIVE’s new primary care platform available to 12.5 million of its members starting in the second quarter of this year.

Cigna has been working with MDLIVE since 2014 to deliver urgent care services and began using the platform for behavioral health services earlier this month. The new virtual primary care platform can be used by Cigna members for services like annual wellness screenings or checkups that include health-risk assessment; referral management when a patient needs to see a specialist; the ability to maintain an ongoing relationship with a primary care provider; and remote monitoring as patients self-track vital signs and have access to programs involving health check-ins and reminders through Sophie Health Monitoring.

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